Privacy Policy

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Privacy Policy Last Updated [1/03/2025]

1. Introduction

Welcome to Rentel – Rent Element. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and services.

2. Information We Collect

We may collect the following types of data:

– Personal Information: Name, email address and phone number details.
– Device Information: IP address, device ID, operating system, and browser type.
– Usage Data: App interactions, rental/buy history, and preferences.
– Location Data: With your permission, we collect location data for better service recommendations.

3. How We Use Your Information

How We Use Your Information

– Providing and managing the app’s services.
– Processing transactions securely.
– Improving app functionality and user experience.
– Sending notifications and marketing (if opted-in).
– Ensuring security and fraud prevention.
– Complying with legal obligations.

4. Sharing Your Information

We do not sell your data. However, we may share information with:

– Service Providers: Payment processors, cloud storage, and analytics services.
– Legal Authorities: When required by law or to protect user safety.
– Business Transfers: In case of a merger, sale, or acquisition.

5. Data Storage and Security

We implement industry-standard security measures to protect your data. However, no method is 100% secure, so we encourage safe browsing and secure password practices.

6. Your Rights and Choices

As per Indian laws and app store policies, you have the right to:

– Access, update, or delete your personal data.
– Opt out of marketing communications.
– Withdraw consent for data collection (may limit app functionality).

7. Third-Party Services

Our app may include links to third-party services or advertisements. We are not responsible for their privacy practices, so please review their policies.

8. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy from time to time. Any significant changes will be notified via the app or email.

10. Contact Us

For questions regarding this Privacy Policy, contact us at:

📧 Email: contact@rentel.in

This policy ensures compliance with Google Play Store, Apple App Store, and Indian data protection laws (e.g., IT Act 2000, PDP Bill 2019).

How to Request Account Deletion

If you wish to delete your Rentel account permanently, follow these steps:

At Rentel – Rent Element, we respect user privacy and provide a simple process to delete your account and associated data upon request.

Option 1: Online Request (Via Website)

1. Visit our Account Deletion Page:  rentel.in.
2. Fill out the Account Deletion Request Form with your registered email / phone number.
3. Submit the request. Our team will process your request within 7 business days.

Option 2: Email Request

1. Send an email to [support@rentel.in] (mailto:support@rentel.in) with the subject “Account Deletion Request.”
2. Include your registered email, phone number, and reason (optional).
3. Our support team will verify your identity and process the request within 7 days.

Option 3. Important Notes

– Once deleted, your account cannot be recovered.
– Any pending transactions or unresolved disputes must be settled before deletion.
– Some residual data (like transaction records) may be retained for compliance with legal obligations.

We may update this policy from time to time. Any significant changes will be notified via the app or email.

For further assistance, contact us at:-

📧 Email: support@rentel.in
📍 Address: MBC Shoping, Mota Varachha, Surat Gujrat-394101

Privacy Policy Last Updated [1/03/2025]

1. General Disclaimer

Rentel – Rent Element is an online platform designed to facilitate the renting and purchasing of various items and services. By using this App, you acknowledge that Rentel is only an intermediary and does not own, sell, or guarantee any items listed by users. We do Not assume any responsibility for the accuracy, safety, legality, or quality of the items rented or sold through this platform.

2. User Responsibility & Agreement

By accessing and using Rentel, you agree that:

– You are fully responsible for any transactions, agreements, or contracts made through the App.
– Rentel does not verify user listings, product conditions, or transaction legitimacy.
– You must conduct your own due diligence before renting or purchasing items.
– Rentel is  not responsible** for any loss, damage, fraud, or legal issues arising from interactions between users.
– You agree to use the platform legally and abide by all applicable local, state, and national laws in your region.

3. User Responsibility & Agreement

– Rentel does not process payments directly. Payments are handled by third-party payment gateways. Any issues, failures, or disputes regarding payments must be resolved with the payment provider.
– Rentel does not provide refunds, compensation, or any form of financial reimbursement for incomplete or disputed transactions.

4. Liability Limitation

To the maximum extent permitted by law, Rentel and its owners, developers, affiliates, and employees shall not be liable for:

– Any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the App.
– Losses due to fraudulent transactions, misrepresentation, or violation of rental/purchase agreements between users.
– Any data breach, hacking, or unauthorized access affecting user accounts or personal information.

5. No Warranty

– The App is provided “AS IS” and “AS AVAILABLE” without any guarantees or warranties, either expressed or implied.
– We do not warrant that the App will be free from bugs, errors, viruses, or technical failures.
– Rentel does not guarantee continuous, secure, or error-free operation of the platform.

6. Rentel's Rights

– Rentel reserves the right to remove any user, listing, or content that violates our policies or legal regulations.
– We may suspend, terminate, or modify services at any time without prior notice.

7. Dispute Resolution

– Rentel is not responsible for resolving disputes between users.
– If you have an issue with a rental or purchase, it must be resolved not with the other party involved.

8. Changes To This Disclaimer

We reserve the right to modify or update this Disclaimer at any time. Your continued use of the App after any changes constitutes acceptance of the updated terms.

9. Contact Information

For any legal concerns, inquiries, or disputes, contact us at:
📧 Email: contact@rentel.in

This detailed and legally clear disclaimer ensures Rentel is protected from liabilities while informing users of their responsibilities.